Service Advisor

Jefferson City, TN
Full Time
Experienced

Service Advisor – Farris Jeep Chrysler Dodge Ram

Location: Jefferson City
Department: Service Department / Fixed Operations
Schedule: Full-Time
Compensation: Weekly Pay + Monthly Commission

Join a Dealership Built on Trust and Service

Farris Jeep Chrysler Dodge Ram is one of the ten oldest CDJR dealerships in the nation. Family-owned and operated for over 90 years, we’ve earned a reputation for integrity, professionalism, and award-winning service. Our Service Department has been voted the #1 facility in the area.

We are currently seeking a Service Advisor to help us continue that legacy. This position plays a vital role in supporting customers through every step of their service experience—by phone, online, and in person.

Why Choose Farris

Being family-owned means you’re not just another number. We invest in your growth, remove obstacles that slow you down, and help you reach your earning potential. Our leadership team is hands-on, supportive, and committed to your success, both personally and professionally.

What We Offer

  • Weekly paycheck
  • Monthly Commission payout
  • Paid training
  • Paid holidays and vacation
  • Healthcare and matching 401(k)
  • Consistent Monday–Friday schedule, no weekends
  • A family atmosphere built on teamwork and respect

What You Will Do

  • Handle inbound customer calls to schedule service appointments
  • Ask strategic questions to understand service history and vehicle needs
  • Check customers in and out, following a consistent service process
  • Provide updates to customers throughout their repair or maintenance visit
  • Recommend appropriate maintenance or repair services based on findings
  • Build Lasting Relationships with customers through Trust and Integrity in business
  • ​​​​​​​Verify and update customer contact information during each visit
  • Utilize multiple computer and tablet systems to document and complete service records accurately

What You Bring

  • Previous customer service experience preferred
  • High level of professionalism and attention to detail
  • Excellent written, verbal, and interpersonal communication skills
  • Strong organizational and problem-solving abilities
  • Proficiency in computers and online systems
  • Enthusiastic, self-motivated, and eager to learn
  • Reliable with a strong work ethic and commitment to customer satisfaction
  • Automotive industry experience is helpful, but not required
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